Frequently Asked Questions (FAQs)

What sizes are available for your apparel?

We offer a range of sizes from XS to 2XL. Specific size charts are available via the Size Guide page to help you find the perfect fit.

How do I care for my apparel?

Machine wash cold with like colors. Tumble dry on low. Do not use bleach and avoid ironing over the prints. Follow care instructions provided with each item.

Do you offer gift cards?

Yes, we offer digital gift cards which can be purchased on our website and are available in various denominations.

Are there any discounts for bulk orders?

Yes, we offer discounts for bulk orders. Please contact our customer service team for more details.

What shipping options are available?

We offer standard and expedited shipping options. The choices and costs will be displayed at checkout based on your location.

How long does shipping take?

Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. International shipping times vary.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping fees and delivery times will be calculated at checkout.

How long does it take to process my order?

Orders are typically processed within 1-3 business days. During peak seasons, processing times may be longer.

How will I know when my order has shipped?

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Will I be charged sales tax?

Sales tax is applied to orders shipped to addresses within regions where we are required to collect tax. The amount will be displayed at checkout.

Are there any customs fees for international orders?

International orders may be subject to customs fees or import duties. These charges are the responsibility of the recipient.

What is your return policy?

We accept returns within 30 days of delivery. Items must be in original condition with tags attached.

How do I initiate a return?

To initiate a return, please contact our customer service team with your order number and reason for return.

Can I exchange an item?

Yes, exchanges are accepted for different sizes or colors within 30 days of delivery. Contact our customer service to arrange an exchange.

Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

Can I track my order?

Yes, tracking information will be provided in your shipping confirmation email.

What if I received a defective item?

If you receive a defective item, please contact our customer service team within 7 days of delivery for a resolution.

How can I contact customer service?

You can contact our customer service team via email at hell0@codeneighbours.com or through our contact form on the website.